Frequently Asked Questions
Everything you need to know about shopping the Field Museum collection.
Where does my purchase go?
Every purchase from the Field Museum Shop directly supports the museum's scientific research, conservation efforts, and educational programming globally.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard delivery typically takes 5-7 business days within the contiguous United States. Rates are calculated at checkout based on weight and destination.
What is your return policy?
We want you to be completely satisfied with your purchase. You may return most new, unopened items within 30 days of delivery for a full refund. Please note that certain custom or clearance items may be final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. International customers are responsible for any customs duties, taxes, or fees incurred during the importation process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do museum members receive a discount?
Yes! Field Museum members receive a 10% discount on all eligible shop purchases. Simply enter your member ID at checkout to apply your savings.